You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive an order summary to your email. Order summary will also be stored in your account. You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.

We are sorry that you received a damaged item. We will certainly have this issue resolved for you. Kindly contact our customer success team via our help page with a photo of the damaged item and send you a free returns label. Damaged items will be checked and validated upon receipt. Upon completion of this process, a refund will be issued via your original payment method.

We are really quick to pick and pack your order, which means we are unable to make changes once your order has been placed. you've placed it. This includes delivery options, delivery address or the payment method. If you need to purchase more items, it is best to place another order.

Sometimes an item can be missing from your parcel, but all our parcels are checked before they leave our warehouse. If an item is missing, please get in touch with our customer success team through the contact form. We will investigate on a case by case basis, so we can address what has happened and send the missing item out to you.

Don't worry! You have 7 days to return the items from the day you receive the parcel. Unfortunately, we cannot accept any return after this period.

If your payment method has been declined, you will need to place your order again. Unfortunately, we will be unable to reinstate your previous order. Please contact your bank or card provider to understand the reason behind the rejection. You may reach out to us through our live chat portal or the customer success contact form.

There is no guarantee on the new products arrival. However, we do release an update on our website, mobile application and social media channels. We would suggest that you complete the online registration to receive our newsletters related to the new product arrival.

We've been there! We understand. Please follow the below instructions: - Return to the homepage - Click the 'Sign In' button to open the customer login section - Click 'Forgot password' - An auto-email will be send to the registered email ID with the reset password link

You may update your personal details (i.e. name, address, contact number, etc.) directly under the 'Manage Account' section. You must click 'Edit details', enter the updated information and click 'Save' to ensure your information is updated. You will be unable to make changes once your order has been dispatched.